Frequently Asked Questions
What is your processing and shipping time?
Ready to wear items process in 1-3 business days.
Made to order items process in 3-5 business days typically.
Custom orders process on a timeline discussed during your design process and requests for bespoke items should occur no later than two months out from your event with some exceptions.
All items ship via USPS or UPS. Expedited shipping is available upon request.
International orders ship via the best carrier for the destination.
Ready to wear items process in 1-3 business days.
Made to order items process in 3-5 business days typically.
Custom orders process on a timeline discussed during your design process and requests for bespoke items should occur no later than two months out from your event with some exceptions.
All items ship via USPS or UPS. Expedited shipping is available upon request.
International orders ship via the best carrier for the destination.
Do you accept returns?
Yes, returns are accepted on non-custom items that are in an unworn condition with original packaging if the request has been made within 7 days of receipt of the item by the customer. The item must be returned within 30 days of the request and a refund of the item price will be initiated within 5 business days of the return being received by CMA. Customer is responsible for return shipping costs. We want you to love what you've bought from us and understand that sometimes circumstances change between clicking "buy" and the box showing up on your doorstep. If you have any questions regarding our policy or products please don't hesitate to contact us.
Yes, returns are accepted on non-custom items that are in an unworn condition with original packaging if the request has been made within 7 days of receipt of the item by the customer. The item must be returned within 30 days of the request and a refund of the item price will be initiated within 5 business days of the return being received by CMA. Customer is responsible for return shipping costs. We want you to love what you've bought from us and understand that sometimes circumstances change between clicking "buy" and the box showing up on your doorstep. If you have any questions regarding our policy or products please don't hesitate to contact us.
Does my hat come with a box?
Yes! All of our hats and veils are packaged with long term storage of your items in mind. We know this may be something you hope to keep and enjoy for many years and use sturdy boxes with acid-free tissue paper to help maintain the quality of your purchase.
Yes! All of our hats and veils are packaged with long term storage of your items in mind. We know this may be something you hope to keep and enjoy for many years and use sturdy boxes with acid-free tissue paper to help maintain the quality of your purchase.
My veil arrived and has wrinkles, what do I do now?!
Unfortunately some materials like to wrinkle no matter how it's packaged. Included with your veil purchase should have been a Care Card that related to the materials used in your specific veil but if that item has been misplaced don't worry, here are some handy tips.
Unfortunately some materials like to wrinkle no matter how it's packaged. Included with your veil purchase should have been a Care Card that related to the materials used in your specific veil but if that item has been misplaced don't worry, here are some handy tips.
- Most veils can be revived with a little steam, whether from a common household iron or by hanging out in a steamy room like the bathroom during a hot shower. Using an iron on the highest steam setting is our preference.
- Depending on the length of your veil, you can either choose to spread it over a firm surface covered with a towel and work a small section at a time or hold it up and away from yourself (and others) and steam slowly still working in small sections. In either case, start from the top center and work down and out.
- NEVER TOUCH THE IRON TO THE MATERIAL!
- Most importantly, don't stress over the little creases. Especially if you have a voluminous veil, getting all the tiniest folds worked out with these home-friendly methods will drive you crazy and isn't worth it. Focusing on larger creases closer to your face that will show up in pictures is worth the effort and will likely come out with these techniques. Anything smaller and lost in the natural folds further down the veil will be far less noticeable and not worth your energy. Save that for the dance floor!